Preventive Maintenance

Detail the schedule for preventive maintenance activities, such as regular health checks, system audits, and firmware updates

Specify if remote monitoring tools will be utilized to proactively identify and address potential issues before they cause disruptions

Remote Monitoring

On-Site Support

Clarify the terms for on-site support, including the number of on-site visits included in the contract and any additional charges for extra visits

Replacement of Defective Parts

Define the process for the replacement of faulty hardware components and whether the cost of replacement parts is included in the AMC

Software Updates and License Management

Specify whether the contract covers software updates, including operating system patches and application updates, and how software licenses are managed

Backup and Recovery

Outline the backup and recovery procedures covered by the contract, including frequency, data retention policies, and restoration processes

Security Measures

Include provisions for security-related tasks, such as firewall configuration, antivirus updates, and intrusion detection

Renewal Terms

Clearly state the terms for contract renewal, including any changes in pricing or services. Specify the notice period for termination.

Penalties and Compensation:

Define penalties or compensation mechanisms in case the service provider fails to meet the agreed-upon service levels or response times.